Try these in order. Most problems are fixed by step 1 or 2.

  1. Check you're watching in the app, not a browser. Movies don't play in phone, tablet or TV browsers. Get the app on Google Play.
  2. Check your subscription. In the app, tap "You", then "See my current offer". No subscription? See I'm paying but can't watch.
  3. Update the app and Android in the Google Play Store.
  4. Sign out and sign in again. This refreshes your subscription.
  5. Clear the app's cache, or uninstall and reinstall it, then restart your device.
  6. Try another title, or the same title on the web. If only one title fails, tell us which one.

Rooted devices aren't supported. Black screen on a TV? See Black screen when I play a movie.

Still stuck?

Email support@passionflix.com with:

  • the email you sign in with
  • your device model, Android version and app version
  • the title and the exact error message, or a screenshot