Don't pay again. One of these is almost always the reason:
1. You're signed in with a different account
Your subscription belongs to one account (one email address). If you have two accounts, you may be signed in to the one without a subscription.
Check: on the web go to "You", then "My Plan". In the app go to "You", then "See my current offer". If there's no subscription, sign out and sign in with your other email. See I don't know which email I signed up with.
2. You subscribed to the Passionflix channel on Prime Video or Roku
These are separate services. They only work in the Prime Video app or the Roku Channel, not on passionflix.com or in our apps. Check your statement: "Amazon Prime Video" or "Roku" means that's where you watch. See Passionflix on Amazon Prime Video.
3. You subscribed in the app and need to restore it
If you subscribed with Apple, Google Play or Amazon and switched phones or reinstalled the app, sign in and use "Restore purchases" in the app's account settings. Make sure you're using the same Apple, Google or Amazon account you paid with.
4. The payment is still processing
Sometimes a payment, especially PayPal, shows as taken or "pending" before the subscription switches on. Wait a few minutes, then sign out and sign in again. If it still doesn't show, email us.
Still stuck?
Email support@passionflix.com with:
- the email you sign in with
- the company name on the charge (Passionflix, Apple, Google Play, Amazon or Roku) and the date
- the receipt or order ID if you paid in an app store
- the device you're watching on and the exact message you see