Try these in order. Most problems are fixed by step 1 or 2.

  1. Check you're watching in the app, not Safari. Movies don't play in phone or tablet browsers. Get the app.
  2. Check your subscription. In the app, tap "You", then "See my current offer". No subscription? See I'm paying but can't watch.
  3. Update the app and iOS. Open the App Store, tap your profile and update Passionflix.
  4. Sign out and sign in again. This refreshes your subscription.
  5. Delete and reinstall the app, then restart your device.
  6. Try another title, or the same title on the web. If only one title fails, tell us which one.

Black screen when you cast or connect to a TV with a cable? See Black screen when I play a movie.

Still stuck?

Email support@passionflix.com with:

  • the email you sign in with
  • your device model and iOS version, and the app version (shown in the app's settings)
  • the title and the exact error message, or a screenshot