If the trailer plays but the movie shows a black screen:
- Use the Passionflix app, not a browser. Movies don't play in phone, tablet or TV browsers. Get the app.
- Connected to a TV with a cable or adapter? Both devices must support HDCP copy protection. Try AirPlay, Chromecast or the TV's own Passionflix app instead.
- Screen recording or mirroring apps can also cause a black screen. Turn them off.
Still black? Follow The movie won't play on my iPhone or iPad.