We don't refund a subscription period that has already started. When you cancel, you keep access until the end of that period and you won't be charged again.

Here's what you can do, depending on your situation.

You want to stop future charges

Cancel now and the subscription won't renew. See How do I cancel my subscription?

You paid through Apple, Google Play, Amazon or Roku

Passionflix can't refund these payments, because the store charged you. You can ask the store directly:

You were charged twice

If you have two subscriptions, we'll cancel the extra one so it doesn't renew. See I was charged twice.

You don't recognise the charge

If you think someone used your card without permission, email support@passionflix.com straight away. Include the date, amount and the last 4 digits of the card. We'll investigate it with our billing team.

Something went wrong on our side

If you couldn't watch because of a problem with Passionflix, or something else seems unfair, tell us. We can't promise a refund, but we'll look at your case.

What to include when you email us

  • the email address you sign in with
  • the date and amount of the charge, and the company name on your statement
  • the last 4 digits of your card (never the full number)