You can cancel any time. Where you cancel depends on who charges you, so check that first.
Step 1: Check who charges you
Look at your bank or card statement, or your receipt email. The company name on the charge tells you where to cancel:
| The charge says | You subscribed through | Go to |
|---|---|---|
| Passionflix | passionflix.com (web) | Cancel on the web |
| Apple / iTunes | iPhone, iPad or Apple TV app | Cancel with Apple |
| Google / Google Play | Android phone, tablet or TV app | Cancel with Google Play |
| Amazon (app store) | Passionflix app on Fire TV | Cancel with Amazon |
| Amazon Prime Video | Passionflix channel on Prime Video | Cancel a Prime Video channel |
| Roku | Roku app or Roku channel | Cancel with Roku |
Watching on an iPhone doesn't always mean Apple charges you. Many people who watch in the app pay on the web. Always go by the name on the charge.
Cancel on the web (charged by Passionflix)
- Sign in at watch.passionflix.com in a web browser. You can't cancel in the app.
- Click "You" in the top right corner.
- Choose "My Plan", then "Cancel Offer".
- Tell us why you're leaving and confirm.
Prefer that we cancel it for you? Email support@passionflix.com from the email address you use to sign in, and ask us to cancel. We'll confirm by email.
No "Cancel Offer" button? Then you don't pay through the web. Check the charge again and use one of the store sections below.
Cancel with Apple
- On your iPhone or iPad, open Settings and tap your name.
- Tap Subscriptions, then Passionflix.
- Tap Cancel Subscription.
Passionflix support can't cancel Apple subscriptions for you. Apple handles them.
Cancel with Google Play
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions, then Subscriptions.
- Choose Passionflix and tap Cancel subscription.
Open your Google Play subscriptions
Cancel with Amazon (Fire TV app)
- Go to Your Subscriptions on Amazon and sign in.
- Find Passionflix and turn off auto-renewal.
Amazon emails you to confirm.
Cancel a Passionflix channel on Prime Video
The Passionflix channel on Amazon Prime Video is a separate service run by Amazon, with its own account. Your Passionflix login doesn't work there, and we can't see or change it.
- Go to Your Memberships & Subscriptions on Amazon.
- Find Passionflix under Prime Video Channels and choose Cancel Channel.
Cancel with Roku
- Sign in at my.roku.com and open Manage your subscriptions.
- Find Passionflix and choose Cancel subscription.
Can't sign in, or "no account found"?
You may have subscribed with a different email, or through a store. Check the company name on your statement first:
- Apple, Google Play, Amazon or Roku: cancel in that store using the steps above. You don't need your Passionflix login.
- Passionflix: reset your password with each email you might have used, or email us from any address with the date of the charge and the last 4 digits of the card. We'll find the account and cancel it.
What happens next
- You keep watching until the end of the period you've paid for. After that the subscription stops and you won't be charged again.
- Cancel at least 2 days before your renewal date to be sure the next payment isn't taken. Apple and Google Play need you to cancel at least 24 hours before renewal.
- Deleting the app from your phone or TV doesn't cancel your subscription.
- Your account stays, so you can resubscribe any time with the same login.
- We don't refund a period that has already started. See Can I get a refund? for the exceptions and for store refunds.
- Deleting your account is different from cancelling. See How do I delete my account?
Still being charged?
See I'm still being charged after cancelling. It covers the most common causes, such as two subscriptions or cancelling in the wrong place.