Try these in order:
- Use the same email you reset the password for. The reset only changes the password for that one account.
- Type the new password yourself. Your browser or phone may autofill the old one. Tap the eye icon to check what you've entered.
- Make sure you're on the log-in page, not the create-account page. Log in on the web
- Update the app, or delete and reinstall it, then sign in again.
- Try the web at watch.passionflix.com. If the web works and the app doesn't, the problem is the app.
- Reset again if more than 2 hours passed before you used the link. Use only the newest email.
Still stuck?
Email support@passionflix.com with the email you're signing in with, the device and app, and the exact error message. We'll check your account.