Watching the Passionflix channel inside the Prime Video app? That's run by Amazon. Contact Amazon support.
Using the Passionflix app on Fire TV? Try these in order:
- Check your subscription on the web under "You", then "My Plan". Go to My Plan
- Update the app and Fire OS.
- Sign out and sign in again.
- Uninstall and reinstall the app, then restart your Fire TV.
- Try another title, or the same title on another device.
Fire tablets (Kindle Fire) aren't supported.
Still stuck?
Email support@passionflix.com with the email you sign in with, your Fire TV model, the app version, the title and the exact error message.